POLICIES

RETAILERS:

Our line is exclusively available in person at our studio in Puerto Rico via appointment and our online store.

 

ONLINE STORE TERMS & POLICIES:

Delivery

Eva Guadalupe’s handcrafted pieces are created in the order in which they are purchased. For this reason, please allow an estimated delivery time of 2-4 weeks, which is dependent on the specific piece and the destination of the delivery.

 

International Shipping

 All international shipping is subject to additional charges to cover the cost of delivery. The timing for delivering a piece to an international destination can vary based on location and method of delivery.

 

Exchanges and Returns Policy

 All sales of our handcrafted pieces are final. We do not accept exchanges or returns for any of our products. To ensure maximum satisfaction, feel free to let us know prior to ordering if you have questions or need additional information about any of our pieces via email at eva@evaguadalupe.com. In the case of an extraordinary situation with your delivered piece, you must contact us within 5 days of the receiving date so we can address any issues. After 5 days, Eva Guadalupe is not responsible for any claims regarding a delivered piece.

 

Handling and Care of Your Pieces

If you have purchased an Eva Guadalupe piece for your elegant wedding or formal event, congratulations! Each and every one of our products is special and elaborated with dedication. Since every detail of our pieces is completed by hand, we encourage you to follow our recommendations for proper care so that your piece can maintain its original state. Store your piece at room temperature in a moisture free environment. To the extent possible, keep your piece in its original packaging. Finally, avoid direct contact with perfumes, lotions, or other chemical-based products that can cause deterioration of your piece. We hope that you enjoy your Eva Guadalupe piece, and wish you the best in your special day!

 

COVID-19 Update

 These are uncertain times, and we hope you and your families are all staying healthy. As the global fight to slow the spread of COVID-19 continues to impact our industry, we’re making decisions to better position Eva Guadalupe Headpieces in the future.

We remain open and ready to serve you through our online store at evaguadalupestore.com. Due to increased volume and the impact of COVID-19, we may be experiencing delays in shipping, returns processing, and your order may take longer than usual to arrive. 

We are dedicated to protecting the health and safety of our associates, clients and community. As we prepare to reopen, we have been working diligently in the past few weeks to ensure we are taking all the necessary safety precautions to provide you with a safe and enjoyable shopping experience. We continue to monitor and follow all CDC recommendations and have made adjustments such as providing our associates with protective gear, ample amount of cleaning and disinfecting supplies.

We appreciate your patience!

Stay well,

Eva Guadalupe team